Windows Runtime installation and configuration

Installation requirements

Runtime can be installed on remote devices coming with the following Windows versions:

Runtime download, installation and start

To download Runtime for installation onto remote Windows devices, proceed as follows:

1. Access the COMBIVIS connect Manager from the remote device and select Tools > Download.
2. You will be directed to the Download section on the COMBIVIS connect webpage, where you can select the Runtime executable file to download, depending on the operating system of the remote device.
3. Select the Runtime executable file to download, depending on the operating system of the remote device.
4. After downloading the executable file, run the setup program on the remote device.
5. You can open Runtime:
   • Through the Windows search bar.
   • By selecting the Runtime icon in the task bar.
   Tip: If enabled, you can open Runtime by clicking on the Runtime icon showing up in the little menu that opens up when you click on the arrow in the Windows taskbar next to the connection icon.

6. After installation, Windows Runtime features its own user interface pane. It initially allows you to connect to network through the Network Connection section.

7. Select the Connect button. The Windows Runtime pane will show the ID and password to register the remote device to your COMBIVIS connect Manager domain.

Windows Runtime overview

Network connection

When you start the Windows Runtime user interface, the Network Connection section appears.

In this section, you can select Connect or Disconnect Runtime to set it respectively offline or online.

This section shows whether your device is connected to the network and which users are currently connected to the device itself (it displays the domain/username and public IP address of any connected devices).

Information

This section allows you to access information about the version of the Runtime software package and any configurable settings.

To view the Runtime software package information, select the Information (circled 'i') icon:

• Version: The Runtime software package currently installed.
• Domain: The domain to which the device is registered.
• Device: The name of the device.
• License status: The type of client license associated with your subscription.
• License key: The key used to register your device with the domain.
• Website: A link to the support website.

To view the configuration settings, select the Settings (gear) icon.

Settings

You can configure Runtime settings as follows:

1. Open Windows Runtime.
2. Click on the Settings (gear) icon.
   The Settings pane contains four tabs as described below.

   • Options: Use the items on this tab to modify the network connection configuration and select whether the device should reconnect to remote access services after it reboots
     • Install USB passthrough
     • Reconnect server on restart / Never reconnect server on restart
     • Port: It allows to select the port to be used by the Runtime for network connection (Auto, 80, 443 or 59635).
     • Server: It allows to select the use of a public network infrastucture or a private server.
     • Proxy: It allows to configure a Proxy HTTP or SOCKS5 that is going to be used by the Runtime for network connection.
   • Local: This tab allows you to configure the Local connection.
     Note: See Local connection for further information on this subject.
   • VPN: This tab lists the networks to which Runtime can be connected through a VPN connection.
     • Networks to reach by VPN: It allows to select which network will become reachable by the remote user once a VPN connection is established through the Runtime.
     • Refresh List: Click this button to add new networks that are not displaying on the list.
     • Reserve a static IP pool: If your network uses static IP addresses and you wish that IP addresses within a certain range are used for VPN connections, select this option and then select Select to set the IP address range.
   • Sharing: Use the items on this tab to modify the Internet sharing configuration.
     Note: See Internet Sharing for further information on this subject.
   • Log: Use the items on this tab to view log information.

Log

You can export the connection log for a given period of time by specifying a start date and an end date. The exporting process will produce a .csv file including the activity logs recorded during remote assistance sessions.

The recorded operation logs contain information about each connection established to the device and show the following information: